Coronavirus Postal Update

PLEASE NOTE THAT DURING THE CORONAVIRUS CRISIS SOME INTERNATIONAL SERVICES MAY BE DELAYED AS EACH COUNTRY ALTERS THEIR POSTAL SERVICES. WE APOLOGISE BUT THESE THINGS ARE BEYOND OUR CONTROL. 

THERE ARE ALSO SOME AREAS OF THE UK WHICH ARE BEING DELAYED BY STAFF SHORTAGES AT SORTING OFFICES. THERE IS MORE DAILY INFORMATION UPDATES FROM ROYAL MAIL AVAILABLE HERE.


DUE TO THE COVID ADVICE WE ARE NOT PROCESSING ANY RETURNS FOR 72HRS FOLLOWING RECEIPT TO ENSURE THE SAFETY OF OUR STAFF

 

In light of the changing coronavirus restrictions announced on Saturday 19 December 2020, we have made the difficult decision to make the following changes to our timed guarantees for our Special Delivery by 9am and 1pm services:

  1. For Special Delivery Guaranteed by 9.00am and Special Delivery Guaranteed by 1.00pm items posted on Wednesday 23rd December we are suspending our delivery guarantee.
  2. While we cannot currently provide a guarantee that items posted on Wednesday 23rd December will arrive prior to Christmas due to the impact of the new coronavirus restrictions, we can assure you that we will be endeavouring to deliver all items as quickly as possible. We know how important this is.
  3. Special Delivery Guaranteed by 9.00am and Special Delivery Guaranteed by 1.00pm items posted up to and including Tuesday 22nd December remain unchanged.

Find out more at www.royalmail.com/coronavirus

For information on other changes including our timed guarantees for Special Delivery Guaranteed, please visit royalmail.com/specialdelivery.

 

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