All of our orders are delivered by Royal Mail.
Packaging varies according to the items sent, but is always free of any logo or other clue to the contents to ensure confidentiality. Our franking system shows an anonymous return address of 3B Coopies Field, Morpeth NE61 6JT.
Please ensure that your delivery address is correct on our confirmation e-mail. We are happy to send to work addresses, however please include both your name and the company name of the work address. Royal Mail may not deliver unless the company name is included.
Orders over £30 to UK mainland addresses will be posted FREE OF CHARGE during the offer period. The postage charge will show on the basket with a discount applied before checkout.
Next working day deliveries will require a signature or a 'something for you' card will be left by Royal Mail. We would strongly suggest that a suitable delivery address where someone is available to sign for the package is available.
Our postal charges are per order - not per item.You will only be charged once per order for delivery however many separate shipments we make to you.
Orders placed before 15:30hrs Monday to Friday will be dispatched the same day.
We deliver to almost anywhere in the world.
Normal delivery times are approximately:-
• EEC - usually within 3 to 5 working days
• USA & Canada - 4 to 12 working days
• Rest of World - 1 to 2 weeks
Customs and VAT
Please note that all shipments to the US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. VAT of 20% is included on all our products
Returns PolicyReturns Information
We're happy to exchange the goods or refund your money if the goods are faulty. However, if the goods are not faulty and you have decided that for whatever reason, they are not for you, all you have to do is return the goods, unopened, in their original condition within 30 Days of receipt of goods. Unfortunately, if the goods have been opened, then we cannot exchange or refund any money as we are unable to resell the product for hygiene reasons.
To return an item to us, please package the products carefully, include the delivery note and a note telling us why you are returning the goods. Pay the postage costs, (we would advise you get proof of posting for this). We will then refund your postage costs if the return is a result of an error on our behalf or if the goods were faulty. Once we have received and processed your return, we will issue a full refund or exchange the items for other products if you prefer.
An email will be sent to you confirming your return information when we have processed it. If your chosen substitute product is not in stock we will contact you to offer either an alternative or a refund.
This guarantee does not affect your statutory rights
Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.
Send your return to:Tights Tights Tights,
Postal DelaysIf an order is shipped by us, using first class mail service with Royal Mail, and is lost in the post, the customer must wait 15 working days for the UK and 25 for the rest of the world from the date of posting before claiming from us for the order.
We offer payment through credit and debit cards, Paypal and Amazon Checkout. Our checkout pages are linked directly to Paypal, Amazon and Sagepay who process our payments, we do not collect any payment information on our website. Your payment details are secure through the payment gateways provided.
The only details we hold are your order details, delivery details and your e-mail address. We do not and will not pass these details to any third parties.
As much as we endeavour to supply your purchases, orders may be refused if, payment cannot be authorised or if goods are no longer available or if pricing or product description is incorrect.
We aim to provide you with a relaxing, stress free shopping experience, you will find guidance throughout and descriptions will be clearly stated. Prices are shown in Great British Sterling Pounds inclusive of VAT. If you prefer to see your pricing in Euro's or US Dollars this can be altered next to the basket logo (at the top right hand corner of the page) by clicking the required currency. This will change all prices to your required currency.
You may find our Hosiery Terms Explained page helpful if there are any terms used which you are not familiar with, they can be found by clicking here.