DUE TO THE COVID ADVICE WE ARE NOT PROCESSING ANY RETURNS FOR 72HRS FOLLOWING RECEIPT TO ENSURE THE SAFETY OF OUR STAFF
1. THESE TERMS
These are the terms and conditions on which we supply our products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you and how you and we may change or end the contract.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Tights Tights Tights whose address is 3B Coopies Field, Morpeth, Northumberland
NE61 6JT. VAT Registration Number: 984072889.
2.2 You can contact us by telephoning our customer service team at: UK Customers: 01670 503709; International Customers: +441670 503709. Our office times are: Monday - Friday: 10:00 - 15:30. Or you can write to us at the above address, or contact us via our Contact Page https://www.tightstightstights.co.uk/contact-us-i3
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.
3.3 We may assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 If you are purchasing our products from outside of the UK, or ordering products to be delivered outside of the UK, additional terms will apply to you, as set out at Clause 16.
4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8)
6. OUR RIGHTS TO MAKE CHANGES
Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
7. PROVIDING THE PRODUCTS
7.1 Our deliveries are made by either Royal Mail, or DPD, your confirmation of dispatch email will confirm the courier. We may choose a different carrier according to the size of your order.
7.2 Packaging varies according to the items sent, but is always free of any logo or other clue to the contents to ensure confidentiality unless required by customs. Our franking system shows an anonymous return address of 3B Coopies Field, Morpeth NE61 6JT.
7.3 Please ensure that your delivery address is correct on our confirmation e-mail. We are happy to send to work addresses, however please include both your name and the company name of the work address. Royal Mail may not deliver unless the company name is included.
We cannot be held responsible for wrong addresses supplied to us.
7.4 We may require a signature for some orders, if this is likely to prove inconvenient please either contact us via our contact page https://www.tightstightstights.co.uk/contact-us-i3 or consider another delivery address such as a workplace.
7.4 Our postal charges are per order, not per item and you will only be charged once for your order, even if the order is split over separate shipments.
7.5 The delivery charge will show on the basket at the checkout (with any discount applied) but generally our deliver charges are:
7.6 Orders placed before 15:30hrs Monday to Friday (GMT time) are usually dispatched the same day. Normal delivery times are approximately:-
7.7 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.8 If no one is available at your address to take delivery and the product (i) cannot be posted through your letterbox, or (ii) requires a signature, Royal Mail we will leave you a note informing you of how to rearrange delivery or collect the products from a local Post Office depot.
7.9 If, after a failed delivery to you, you do not re-arrange delivery or collect them from the local Post Office depot, or the product is returned to us due to an incorrect address, we will contact you for further instructions. We will charge you £5.00 to cover our administration costs for this, and will also charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Clause 10.2 will apply.
7.10 The product will be your responsibility from the time we deliver the product to the address you gave us or you (or if you are outside of the UK, see Clause 16).
7.11 You own the product once we have received payment in full.
8. YOUR RIGHTS TO END THE CONTRACT
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired), see Clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
(c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
8.2 If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
8.5 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Any product where you have removed any hygiene strips;
(b) Any product where it is clear that you have inspected or handled them in a way that you would not do in a shop (for example, opened or damaged the packaging).
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on: 01670 503709; International Customers: +441670 503709. Our office times are: Monday - Friday: 10:00 - 15:30.
Use or Contact Page https://www.tightstightstights.co.uk/contact-us-i3
(c) Print off the form at the end of these terms and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You post them back to us at 3B Coopies Field, Morpeth, Northumberland NE61 6JT. We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
9.3 We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description or due to a delay in delivery due to events outside our control. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 Where we have dispatched the products to you, we will make any refunds due to you within 14 days of our receiving the returned products from you. In all other cases, the refund will be made within 14 days of your telling us you wish to end the contract.
9.5 International customers must contact Customer Services before returning any items.
We will only be able to reimburse economy post for faulty items. You must write "Returning Unwanted Goods To UK Retailer" on your return box. If this is not done, you may be charged duty. We cannot cover these charges.
10.OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
(b) you do not, within a reasonable time, allow us to deliver the products to you.
10.2 If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product and will refund any sums you have paid in advance for products which will not be provided.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at: 01670 503709; International Customers: +441670 503709. Our office times are: Monday - Friday: 10:00 - 15:30. Or use our Contact Page https://www.tightstightstights.co.uk/contact-us-i3
11.2 Summary of your legal rights. We are under a legal duty to supply products that are of satisfactory quality, fit for their purpose and meet any description that are given to them.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject faulty or misdescribed products you post them back to us at 3B Coopies Field, Morpeth, Northumberland NE61 6JT. We will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
12. PRICE AND PAYMENT
12.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure] that the price of the product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 You must pay for the products at the time you submit your order. Details of the payment methods are found on our website.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill[, but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products [as summarised at Clause 11.2.
13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
15. OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under these terms to another organisation.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15.7 Alternative dispute resolution. If you are not happy with the way we have handled a complaint, for as long as the United Kingdom is part of the European Economic Union, you may be able to submit a claim for online resolution to the European Commission Online Dispute Resolution platform.
16. ADDITIONAL TERMS FOR PRODUCTS TO BE DELIVERED OUTSIDE OF THE UK
16.1 You are responsible for the payment of any import tax, local duties etc. that may be payable upon import and/or delivery of the products.
16.2 The product will be deemed delivered if, for any reason, they are seized by any import or other government body due to the non-payment of import or any other tax or duties, or for any other reason.
16.3 You will also be responsible for paying any duties or tax payable on the products if they are returned to us when they are delivered back to the UK.
16.4 If you cancel this contract for products (as set out in this contract) that have been delivered outside of the European Union we will reimburse to you the cost of the products once you have returned them to us, but not the cost of delivery.
(Complete and return this form only if you wish to withdraw from the contract)
CANCELLATION FORM (PDF)